Looking to stretch your Qantas Points further? Whether you’re planning a quick domestic getaway, a family vacation, or heading overseas, Qantas Frequent Flyer makes it easy to redeem your points for flights and upgrades.
In this guide, we’ll walk you through exactly how to book a flight using your Qantas Points — plus a few handy tips to help you get the best value.
Step 1 — Join Qantas Frequent Flyer
If you don’t already have a Qantas Frequent Flyer account, sign up (a small joining fee may apply).
After clicking Get Started, you’ll be taken to the sign-up form. Fill in your details, including your residential location, personal information, contact info, and payment.
Step 2 — Go to the Qantas Website
Open the Qantas website on your computer or phone.
👉 Visit Qantas.com
Step 3 — Log In
Log in with your Frequent Flyer number (or email) and password.
👉 Log in here
Step 4 — Search for a Flight Using Points
Under Find flights, tick Use points (or Rewards). Enter your departure city, destination, travel dates, and number of travelers. Click Search flights.
Step 5 — Look at the Options
Under Filter, click Reward seats to only show flights you can book with points. You’ll see different flight choices (Economy, Premium Economy, Business, or First) with:
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How many points you’ll need
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Any small cash amounts for taxes and fees
You can also use points for non-reward seats, but the points cost will be significantly higher.
Step 6 of 19 — Adjust Your Search if Needed
If you don’t see suitable flights, you can:
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Click Change search at the top to modify your departure city, destination, dates, or number of travelers
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Or select one of the alternate dates displayed to check availability on another day
Step 7 of 19 — Select Your Flights
Once you’ve found flights that suit your schedule, click Add to Trip to include them in your booking.
Step 8 — Review Your Trip
Once all flights are added, your Trip Summary will appear. Check all details including dates, times, passengers, points required, and fees. Click Continue when ready.
Step 9 — Add Options
At this stage, you can add any optional services or extras, such as travel insurance, special meals, or seat upgrades. Once done, click Continue.
Step 10 — Review and Accept Fare Conditions
Carefully read the Fare Conditions for your selected flights, including rules about changes, cancellations, and refunds. Once reviewed, click Accept to proceed.
Step 11 — Enter Passenger Details, Select Seats, and Add Baggage
Fill in passenger and booking contact details. Select your seats and add baggage if needed. You can also skip seat selection and choose your seats later. Once done, click Continue.
Step 12 — Confirm Passenger Details
Carefully review all passenger information, seat selections, and baggage choices. Once correct, click Confirm Details to proceed.
Step 13 — Apply Points and Review Payment
Check your Trip Summary. Under Points Plus Pay, adjust the slider to select how many points you want to use. Any remaining balance will be paid in cash. It’s usually recommended to use the minimum points for the best value. Click Apply to confirm your selection.
Step 14 — Enter Payment Details
Provide your payment information for any remaining balance not covered by points. Once entered, click Pay With Card to complete the payment.
Step 15 — Booking Confirmation
Once your payment is processed, your flights are officially booked. You will receive a confirmation on the screen before moving to the next step.
Step 16 — Reward Booking Restrictions
Reward bookings can only be made for yourself or eligible family members and selected relatives.
Step 17 — Airline Restrictions for Reward Bookings
Most reward bookings can be made online. However, for certain airlines—Aircalin, China Eastern, China Southern, IndiGo, and Solomon Airlines—you will need to call Qantas Customer Service to complete the booking.
Step 18 — Reward Booking Availability
Reward bookings generally open 353 days in advance.
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Qantas Frequent Flyer Silver members: Premium Economy, Business, and First Class long-haul reward bookings open 323 days in advance
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Qantas Frequent Flyer Bronze members: Premium Economy, Business, and First Class long-haul reward bookings open 297 days in advance
Step 19 — Contact Customer Service if Needed
If you cannot find online availability, but the same dates appear available with another loyalty program, it’s worth contacting Qantas Customer Service, as online availability can sometimes be temporarily restricted or delayed.
💡 Good to Know: Additional Tips
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Booking for Others: You can book reward flights for anyone, not just yourself
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Partner Airlines: Some partner airlines cannot be booked online—you’ll need to call customer service for bookings on China Southern, IndiGo, JetSmart, and often Etihad Airways
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Advance Booking: Reward bookings open up to 353 days in advance, so plan early to get the best seats
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Limited Availability: Can't see seats online? If you see availability using other programs for the same flights, it’s worth calling Qantas directly
